FAQ

The second edition of MTL connect: Montreal Digital Week, originally scheduled from May 19 to 24, 2020, has been postponed to October 13-18, 2020.

Initially scheduled to take place in several locations in Montreal, the event turns to an 100% online innovative format by offering a re-imagined and virtually connected conference experience.

MTL connect: Montreal Digital Week is a full week of 100% online contents dedicated to digital transformation. On the program: more than 600 local and international renowned speakers, as well as rich and diverse contents with several thematic pavilions. Digital tools will be deployed to optimize networking, meetings, collaborations and business development among participants, notably through the participation of international delegations.

In total, there are 9 thematic pavilions: Cybersecurity and Digital Identity • AI, IoT and 4.0 • FinTech • City of the Future • Creativity – ISEA2020 • Health • Education • The Future of Work • Sustainable development.

Two options are available: 1) either by purchasing the MTL connect: Montreal Digital Week Full Pass, giving access to all the thematic Pavilions; 2) or by purchasing only the Creativity Pass – ISEA2020 directly from the event’s registration. Please note that MTL connect and ISEA2020 events will each have their own online platform with two different URLs; access will be provided to participants a few days prior to the launch of the events.

1. FULL PASS: 99$ – early-bird (until September 1) / 129$ – late-bird (from September 2 to 30) / and 149$ – regular (from October 1 to 16).
   The Full Pass gives you access to the 9 thematic Pavilions: Cybersecurity and Digital Identity • AI, IoT and 4.0 • FinTech • City of the Future • Creativity – ISEA2020 • Health • Education • The Future of Work • Sustainable development.
2. THEMATIC PAVILION: 49$ – early-bird (until September 1) / 65$ – late-bird (from September 2 to 30) / and 79$ – regular (from October 1 to 16).
   The thematic Pavilion gives you access to one of the following Pavilions: Cybersecurity and Digital Identity • AI, IoT and 4.0 • FinTech • City of the Future • Health • Education  • Future of Work • Sustainable development. Please note that to attend the Creativity Pavilion – ISEA2020 you must either purchase a Full Pass or go directly to the ISEA2020 registration.
3. DISCOVERY PASS: Free. Take the opportunity to get a free overview of MTL connect. Access to: main stage, Tech ZONE and e-Job Fair included.

Go to the event’s registration, click on Tickets, then in the top left corner appears Enter promo code: this is where you have to enter your promo code and apply it.

No, passes are neither exchangeable nor refundable unless you made a purchase before June 10, 2020. In this case, please refer to the new policy below.

1. You can make a donation to Printemps numérique* without requesting a refund.
2. You can transfer your purchased pass to a third party by giving us your contact details through this form.
3. You can request a full refund through this form.

Note: *Montreal Digital Spring (Printemps numérique) invites you to participate at #SolidarityTicket initiative by keeping your purchased ticket or by making a donation.    Your support is precious and helps make all our initiatives possible for our members, collaborators and community. Montreal Digital Spring is a non-profit organization, whose primary mission is to boost digital intelligence through various activities of event productions, communication, curation, networking, and mediation with 3 sections: general public, professional and youth.

1. You can make a donation to Printemps numérique* of the difference between the amount paid before June 10 , 2020, and the new price, by keeping your purchased pass, through this form.
2. If you had purchased a 1-DAY pass before June 10 , 2020, you can ask to exchange it for a Full Pass at no extra cost, through this form.
3. You can choose to keep your pass purchased before June 10 , 2020, and in addition, we will offer you additional passes of the same type to match the new prices, through this form.**
4. You can request a partial refund: we will refund the difference between the amount paid before June 10 , 2020 and the new price, while keeping your purchased pass, through this form.

Notes: *Montreal Digital Spring (Printemps numérique) invites you to participate at #SolidarityTicket initiative by keeping your purchased ticket or by making a donation.  Your support is precious and helps make all our initiatives possible for our members, collaborators and community. Montreal Digital Spring is a non-profit organization, whose primary mission is to boost digital intelligence through various activities of event productions, communication, curation, networking, and mediation with 3 sections: general public, professional and youth.

** Example: 1-DAY FinTech pass purchased before June 10 , 2020 = 2 additional FinTech passes / 1 Full Pass purchased before June 10 , 2020 = 3 additional Full Pass passes.

You will login to MTL connect online using the email address you used to register for the event. An email with details on how to login will be sent approximately 1 week prior to the event. If you register within 1 week of the event your login link will be sent 24-48 hours after registering.

If you are still having issues logging in, please email [email protected]

Please note attendee accounts are for one user only and will be locked if shared with multiple users.

You will need an Internet connection and web browser. We recommend hi-speed internet for the best viewing experience. We strongly suggest that you join the event using a supported internet browser, which includes the most up-to-date version of Google Chrome, Firefox, or Safari. 

Note: Internet Explorer is not recommended.

If you wish to follow the event on your mobile, you will need to download MTL connect application via Google Play store or Apple App store.

Yes, if you purchased a Full Pass, you will be able to access the content up to 6 months after the end of the event.

Note: this does not apply to the Thematic passes or Discovery passes.

There are a variety of ways you can interact with other attendees: making connections, messaging, video conferencing, Community Chat Rooms, Exhibitor Booths, booking meetings with other attendees, and Q&A chats in live sessions.